Online Community management News, Tips, and strategies from Laurel Papworth @SilkCharm. Covering 9 steps of a social media strategy, 6 step campaigns, 8 ways to deal with negative criticism etc. Australian Laurel was named by Forbes in Top 50 Social Media Influencers globally.

Online Community management News, Tips, and strategies from Laurel Papworth @SilkCharm. Covering 9 steps of a social media strategy, 6 step campaigns, 8 ways to deal with negative criticism etc. Australian Laurel was named by Forbes in Top 50 Social Media Influencers globally. Show more

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